The Power of Employee Appreciation

Every year, the service industry loses billions from a staggering rate of 75% turnover. We understand that owners and managers like hoteliers are faced with tough decisions when it comes to compensation. and in the today’s increasingly cashless society, employees are taking home less. When forced to make cuts, the only levers are to cut pay or reduce the workforce, both of which results in higher turnover and lowered satisfaction for both your employees and as a result, for your guests.

The cost of turnover adds up quickly in the hiring and training of employees such as housekeepers. A poor hire and poor training can lead to a bad review. Businesses like hotels can no longer afford to look the other way. The effect on the bottom line is not the only problem. Low morale and motivation leads to poor service quality, increasing the likelihood of negative online reviews and attrition as employees leave for higher wages.

Decreased income from lost tips has a disproportionately negative impact on slower-wage workers – room attendants, valet, bellman, and other tipped employees in the hotel industry -- who rely on those tips to supplement their earnings. 

Does employee satisfaction impact customer happiness?

Cashless tipping can increase earnings up to 20-30% through instant and direct payout to the employee. Enabling the recovery of lost tips through mobile payment directly and positively impacts the financial health of employee. Recognized by the New York Times, TipGenie enables employers and their employees to recover the lost opportunity for earnings.

By increasing employee earnings, TipGenie raises morale and offers a way for recognizing employee's’ performance. Happier employees are more likely to stay, reducing the likelihood for costly staff turnover and saving hiring costs.  Loyal and satisfied employees deliver better service.  Good service brings in positive reviews. Positive reviews bring in new and returning customers.